Terms & Conditions

1. Scope and acceptance

These Terms & Conditions (“Terms”) govern your use of the airport parking services operated by P4RK.COM, a service of Rienheim Group (“we”, “us”, “our”), and of the website p4rk.com and our customer portal (together, the “System”).

You accept these Terms, and a binding contract is formed between you and us, at the earliest of the following: (a) you complete a Booking; (b) you create an account; (c) you enter, or cause a Vehicle to enter, any of our facilities using the System; or (d) you otherwise use the System. By driving a Vehicle into a facility through the System — including by licence-plate recognition, by telephone, or via the portal — you confirm that you have read, understood and accepted these Terms, and you accept them on behalf of the registered keeper and every driver of that Vehicle.

These Terms apply to the exclusion of any terms of your own. No course of dealing, tolerance or delay by us waives any right under these Terms.

2. Definitions

• Service: covered airport parking and related access provided at our facilities near Zurich (ZRH), Basel-Mulhouse (BSL) and Geneva (GVA) airports, and at any other facility we operate.
• Booking: a confirmed reservation that entitles you to park a single Vehicle in the Permitted Area during a defined period.
• Customer / you: the person who makes the Booking, creates the account, or uses the System, jointly and severally with the registered keeper and any driver of the Vehicle.
• Vehicle: the motor vehicle named in the Booking, or any vehicle you bring into a facility using the System.
• Permitted Area: the specific space, bay, level or zone that your Booking allocates to you, as shown in the System, on your confirmation, or by on-site signage and markings. Where no individual space is allocated, the Permitted Area is the general parking area we designate for your Booking — and excludes any space reserved for others, accessible/disabled bays, EV-charging bays you are not using to charge, loading zones, fire lanes, ramps, aisles, staff or operational areas, spaces operated by any third party, and any area outside the marked boundaries of the facility.
• System Record: the data our System generates about an entry, exit or stay — including licence-plate capture, timestamps, facility and space identifiers, photographs, sensor data and the associated Booking reference.

3. Bookings and payment

Bookings are made via the System. A confirmed Booking is a binding contract. The price shown at checkout is final and includes Swiss VAT or applicable local VAT where due.

Payment is taken at Booking via Apple Pay, Google Pay, Visa, Mastercard, American Express, Twint or Klarna. A failed payment cancels the Booking automatically. You authorise us to retain your payment credential on file and, to the extent permitted by your card scheme and applicable law, to charge it for any amount that becomes due under these Terms — including the charges in clauses 7 and 8 — after we have notified you of the amount.

4. Cancellation and modification

• Free cancellation: within 24 hours of Booking, regardless of arrival date.
• Standard cancellation: free up to 24 hours before scheduled arrival. After that, the percentage shown at checkout may be retained.
• Modifications: dates and licence plate can be changed via the portal, subject to availability and fare differences.
• No-shows: forfeit the full Booking fee.

Where you are a consumer with a statutory right of withdrawal under Swiss or EU law, nothing in this clause limits that right; however, you expressly request that the Service begin before the end of any withdrawal period, and you acknowledge that once the Service is fully performed, the right of withdrawal is exhausted.

5. Your obligations and use of the facility

You may use a facility only to park the Vehicle named in your Booking, only within the Permitted Area, and only for the booked period. You warrant that the Vehicle is roadworthy, taxed, insured for the full period, and compliant with applicable law. Servicing, washing, refuelling, charging outside designated bays, abandoning a vehicle, and any commercial activity are prohibited.

You must drive at walking pace, follow all signage and markings, give way to pedestrians, and leave the facility clean and undamaged. You are responsible for any damage you cause to the facility, equipment, or other vehicles, and for any loss we suffer as a result of your breach of these Terms.

You are responsible for the accuracy of the licence plate and telephone number on your Booking. Access is granted on the basis of the data you provide; we are not liable for denied or delayed access caused by inaccurate Booking data.

6. Access methods and the System Record

We offer licence-plate recognition (LPR), telephone access from your registered number, and the portal. Each entry, exit and stay generates a System Record.

You agree that the System Record is accurate and constitutes conclusive evidence of how, when and where a Vehicle entered, parked and exited a facility, absent proof of manifest technical error. The System Record may be used by us, and relied upon in any dispute, invoice, collection process or legal proceeding, to establish a breach of these Terms — including parking outside the Permitted Area. You agree not to dispute a charge solely on the basis that you “parked correctly” where the System Record shows otherwise.

7. Permitted parking, removal and cost recovery

7.1 Core obligation. You must park the Vehicle wholly within the Permitted Area for the booked period only. Parking the Vehicle, in whole or in part, outside the Permitted Area — including in a space allocated to another customer, on land or in a space operated by a third party, in a reserved, accessible, loading or charging bay you are not entitled to use, in an aisle, ramp or fire lane, beyond your booked period, or anywhere that obstructs others or breaches signage — is a material breach of these Terms (“Wrongful Parking”).

7.2 Authorisation to remove. In the event of Wrongful Parking, or where a Vehicle is left after the booked period, you irrevocably authorise us and our agents — at your risk and cost — to immobilise, relocate within or between facilities, or remove and store the Vehicle by towing or otherwise, using reasonable means, where necessary to free the affected space, comply with safety or legal requirements, or honour a third party’s rights. You waive any claim against us arising from a removal carried out in good faith under this clause, except for damage caused by our gross negligence or wilful misconduct.

7.3 Cost recovery. Where Wrongful Parking occurs, you agree to reimburse us, as a contractual debt:

• the actual, evidenced cost of any immobilisation, relocation, towing, recovery and storage we reasonably incur or that a third party reasonably charges us (passed through without mark-up); plus
• a fixed administration fee of CHF 50 (or the equivalent EUR 50) per Wrongful Parking event, reflecting our reasonable internal cost of handling, documentation and follow-up.

This charge is compensatory, not a penalty: it is a genuine pre-estimate of the cost and loss we incur, and we will provide a breakdown with supporting documentation (such as the third-party invoice and the System Record) on request. Where the actual cost is lower than any sum already charged, we refund the difference.

7.4 Payment, set-off and interest. Amounts under this clause are due within 14 days of our invoice. You authorise us to charge the payment credential on file and to set the amount off against any deposit or refund owed to you. Overdue amounts accrue default interest at 5% per annum (or the statutory consumer rate where higher protection applies), and we may recover reasonable, evidenced collection costs to the extent permitted by the law applicable to you.

7.5 Indemnity. You indemnify us against any claim, fine, charge or loss brought against us by a third party (including a landowner, operator or another customer) arising from your Wrongful Parking, to the extent the claim results from your breach.

7.6 Consumer safeguard. Nothing in this clause requires you to pay more than the loss actually and reasonably caused by your breach, and nothing limits your right to prove that the loss was lower or did not occur. This clause is to be read down to the maximum extent enforceable under the mandatory consumer law applicable to you (see clause 13).

8. Overstay and unbooked use

Using a facility without a valid Booking, or beyond your booked period, is unauthorised use. For each such event you agree to pay our published rate for the relevant period plus the administration fee in clause 7.3, calculated on the same compensatory basis and subject to the same consumer safeguard in clause 7.6.

9. Liability

We take reasonable care to keep our facilities secure but we are not a custodian (Verwahrer / dépositaire) of your Vehicle; no contract of deposit or safekeeping arises. We are not liable for theft of, or damage to, the Vehicle or its contents, for loss of items left inside it, or for any loss caused by you, by another customer, by a third party, or by an event outside our reasonable control.

To the maximum extent permitted by the law applicable to you, our total liability arising out of or in connection with the Service is excluded; and to the extent liability cannot be excluded, it is limited to the price paid for the Booking, and we exclude all indirect, consequential, incidental and special loss, lost profits, lost data, and loss of enjoyment or missed travel. You are solely responsible for valuables left in the Vehicle, and comprehensive insurance is strongly recommended.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited — including liability for death or personal injury caused by our negligence, for fraud, or for any liability that mandatory Swiss or EU consumer law does not permit us to exclude.

10. Subscriptions and Frequent Flyers

Subscription plans and Frequent Flyers credits are governed by the specific terms shown on their pages and at checkout. Status and credits are personal and non-transferable.

11. Personal data and use of the System Record

We process personal data — including licence plates, photographs and System Records — in line with our Cookie & Privacy Policy, to operate the Service, control access, prevent misuse, and establish, exercise or defend legal claims (including evidencing Wrongful Parking and recovering costs). Booking and System Record data may be retained for the periods required by applicable tax law and limitation periods.

12. Force majeure

Neither party is liable for failures caused by events outside reasonable control (natural disasters, strikes, government action, infrastructure or System outages). Where a facility is unavailable due to force majeure, we will refund unused parking fees.

13. Governing law, jurisdiction and consumer rights

These Terms are governed by Swiss law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is the seat of P4RK.COM in Switzerland.

Mandatory consumer protection prevails. If you are a consumer resident in the European Union, the EEA or the United Kingdom, this choice of law and jurisdiction does not deprive you of the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings in your home courts where that law so provides. Where a provision of these Terms conflicts with a mandatory consumer protection that applies to you, that protection prevails and the provision is reduced only to the extent necessary to make it enforceable, leaving the remainder in force.

14. Severability and changes

If any provision is held invalid or unenforceable, it is modified to the minimum extent necessary to be valid, or, failing that, severed; the remaining provisions stay in full force. We may update these Terms from time to time; changes apply to Bookings made after the effective date, and existing Bookings continue under the Terms in force when they were made.

If you have any questions, contact info@p4rk.com.

If you have any questions about this document, contact us at info@p4rk.com · +41 44 688 01 02.