Terms & Conditions

1. Scope

These Terms & Conditions (“Terms”) govern your use of P4RK.COM (“we”, “us”) airport parking services and the website p4rk.com. By booking parking, creating an account, or using our facilities, you agree to these Terms.

2. Definitions

• Service: covered airport parking at our facilities near Zurich (ZRH), Basel-Mulhouse (BSL), and Geneva (GVA) airports.
• Booking: a confirmed reservation for a parking spot during a defined period.
• Customer: the person who makes the Booking and accepts these Terms.
• Vehicle: the motor vehicle named in the Booking.

3. Bookings & payment

Bookings are made online via p4rk.com or via our customer portal. Confirmed Bookings constitute a binding contract between you and P4RK.COM. The price displayed at checkout is final and inclusive of Swiss VAT where applicable.

Payment is taken at booking via Apple Pay, Google Pay, Visa, Mastercard, American Express, Twint or Klarna. Failed payments cancel the Booking automatically.

4. Cancellation & modification

• Free cancellation: within 24 hours of booking, regardless of arrival date.
• Standard cancellation: free up to 24 hours before scheduled arrival. After that, a percentage of the fee may be retained as outlined at checkout.
• Modifications: dates and license plate can be modified via the customer portal, subject to availability and fare differences.
• No-shows: forfeit the full Booking fee.

5. Use of the facility

You may use the facility only for parking the Vehicle named in the Booking. The Vehicle must be roadworthy, insured, and in compliance with Swiss law. Servicing, washing, refuelling, or commercial activities inside our facilities are prohibited.

You must drive at walking pace inside the facility, follow signage, and respect parking spaces. Damage caused by you to the facility or other vehicles is your responsibility.

6. Access methods

We offer three access methods at every facility: license plate recognition (LPR), phone call from your registered number, and the customer portal. You are responsible for ensuring the license plate and phone number on your Booking are accurate.

7. Liability

We exercise reasonable care to keep our facilities secure but do not act as a custodian (Verwahrer) of your Vehicle. We are not liable for theft, damage, loss of items inside the Vehicle, or events outside our reasonable control. Our liability for direct damage caused by gross negligence is capped at the amount paid for the Booking, except where Swiss law forbids such limitation.

You are solely responsible for valuables left inside the Vehicle. Comprehensive insurance is recommended.

8. Subscriptions & Frequent Flyers

Subscription plans and Frequent Flyers credits are governed by the specific terms shown on their respective pages and at checkout. Status and credits are personal and non-transferable.

9. Personal data

We process personal data in line with our Cookie & Privacy Policy. Booking data may be retained as required by Swiss tax law.

10. Force majeure

Neither party is liable for failures caused by events outside reasonable control (natural disasters, strikes, government action, infrastructure outages). Where the facility is unavailable due to force majeure, we will refund unused parking fees.

11. Governing law & jurisdiction

These Terms are governed by Swiss law, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction is the seat of P4RK.COM in Switzerland, subject to mandatory consumer-protection law.

12. Changes

We may update these Terms from time to time. Changes apply to Bookings made after the effective date. Existing Bookings continue under the Terms in force at booking.

If you have any questions, contact info@p4rk.com.

If you have any questions about this document, contact us at info@p4rk.com · +41 44 688 01 02.